911 call center01.jpg

Operations Manager Ann Weller talks to colleague Brett Fassnacht inside the Lancaster County-wide Communications building in Manheim on Thursday, Dec. 14, 2017. The county's 911 call center is having trouble hiring and retaining dispatchers because of low wages.

Lancaster County’s 911 center has seen a 10 percent increases in dispatches over the past five years.

The Manheim-based center is the hub of all emergency calls made in Lancaster County. Dispatchers are responsible for taking 911 calls and alerting the necessary police, fire and EMS crews where they are needed and for what purpose.

Seventy-five percent of the 439,691 dispatches were for police. Nineteen percent were for EMS, and six percent were for fire.

Ann Weller isn’t surprised that the 2017 data show EMS crews responded to 35 percent more overdoses than the year before.

“There’s been a definite increase in overdoses,” said Weller, the operations manager at Lancaster County-Wide Communications.

The increase in dispatches overall an be attributed to increase in population and increase in number of people traveling through the county.

“That’s pretty incredible,” Weller said, noting that the center services all of Lancaster County. 

“The dispatch staff does a tremendous job,” Weller said.

One number that dropped is the total calls made to 911 — almost 5 percent less than last year. That, Weller said, could be because of texts to 911 or calls mistakenly placed with CrimeStoppers, the county’s crime tip service, rather than 911.

Average daily ...

  • 911 calls: 588
  • Police dispatches: 906
  • EMS dispatches: 234
  • Fire dispatches: 65

Busiest month:


Busiest day of the week:


Busiest hour:

3-4 p.m.

View the full report from Lancaster County-Wide Communications.

What to Read Next