It would be logical to think that Eurofins Lancaster Laboratories does all its work in its own facilities.
Logical but wrong.
Since 2002, Eurofins Lancaster Laboratories also has provided laboratory services in the client’s facilities.
Eurofins Lancaster Laboratories calls this “insourcing,” since the client is bringing the work into its own buildings.
Until April 1, this function was dubbed Eurofins Lancaster Laboratories Professional Scientific Staffing.
But then the division was renamed Professional Scientific Services, made a separate legal entity and converted into a wholly owned subsidiary of Eurofins Lancaster Laboratories.
Guiding the rapid growth of PSS since its inception has been Lancaster native Beth DiPaolo. The size, growth and profitability of PSS earned DiPaolo the Business Unit Leader Award from Eurofins last year.
With the April 1 change, DiPaolo was promoted to PSS president from vice president.
At PSS, DiPaolo leads 1,000 employees working on more than 40 projects around the world. It can serve clients in the U.S. and 12 foreign countries.
DiPaolo was hired in 1987 as a recruiting specialist, when Lancaster Laboratories had 150 employees here. It was led at that time by Earl Hess, who founded the company in 1961.
Today the company’s oft-expanded headquarters at 2425 New Holland Pike, near the Worship Center, is home to 1,123 employees. The main focus in that building, though, is the traditional “outsourced” work — doing work for clients outside the client’s facilities.
Eurofins Lancaster Laboratories is one of the world’s largest analytical contract testing laboratories. PSS works with clients in the bio-pharmaceutical category.
DiPaolo is the daughter of Hall of Fame football coach Tony DiPaolo, former head coach at Lancaster Catholic High School.
How did PSS get its start? Thirteen years ago, a client said to us, “You do great work. We love the science that you do, the quality that you provide and the people you have doing it. We think your people practices and your scientific practices are great. But it doesn’t always serve us well to have it be done in your laboratory. We’d like you to reverse the service model.”
So we took on the first client and that went very well. It grew to more than 50 employees. And then another client said, “We’d have an interest in doing this.” ... It grew like wildfire.
(PSS does not disclose the identity of its clients.)
How does PSS work? We sit in their space and use their equipment and resources. ... We have teams as small as two and as big as 150 that are embedded into client environments, literally running their laboratory operations. That’s what I manage.
Why should a client bring in PSS? We can make their lives easier. We can drive science forward. We can show them best practices. We know how to run labs.
What makes this concept successful? We know how to find great people. We know how to take great care of them, so they in turn will take great care of our clients. That’s the PSS philosophy. It’s just simple, powerful good business. As Earl Hess would say, it’s business with a heart.
What kind of people do you try to hire? We don’t just place people. We’re not a temporary service provider. We’re a laboratory. ... We look for people who want to establish a career with us, not a job. And we have a promotion-from-within philosophy. We love whenever possible to grow people in addition to these teams. So many of these (insourcing projects) have brought opportunities for people to get career advancement.
Are you worried that a client might hire away your employees? We don’t restrict anyone from being offered an opportunity. We want you to be happy and we support your success, wherever that is.
What’s different now that PSS is a subsidiary? Separate from the administrative side of things, it’s business as usual. Tim (Oostdyk, president of Eurofins Lancaster Laboratories) and I still are together working with the same clients. I’m focusing on insourcing. He’s focusing on outsourcing.
What does the subsidiary designation signify? In the world of Eurofins’ operating model, when a business has significant growth and has reached a significant size, it’s recognized by becoming a separate legal entity. This is a recognition internally, really.
What do you like about leading PSS? What motivates me has been, I love to grow things. You’re fueling the growth of the business when you hire people. You’re fueling the growth when you’re setting up teams and serving clients well. ... And it’s very motivating work to see that we’re working on some really neat, new medicines that will help save lives.