Intelligencer Journal/Lancaster New Era
Susquehanna nursing facility deserves high marks
TO THE EDITORS:
After 95 years of living on her own, my mother needed to be admitted to a nursing facility. We had a very short time to select one. MJ at Susquehanna Nursing and Rehab was informative and welcoming. We elected to have Mother go there.
I am writing this letter because Susquehanna never seems to get high ratings, but our experience has been far removed from what those ratings show.
My mother passed away the other week, just shy of 100 years of age. Her almost five years with Susquehanna were positive.
Mother would not wait for help; she was very determined. It was inevitable she would fall and break her hip and arm. Rehab worked with her and, six weeks later, I was surprised to see her walk into the dining room using a walker.
Mother had five daughters, and we would visit at different times. We always found Mother clean and well cared for. She has been most kindly described as feisty. As age crept in and changes came in what cooperation she gave, the staff adjusted to her needs, her ways.
The staff was kind and loving toward my mother. My son and I, visiting her on the day before she passed away, were amazed at the number of staff members who poked their head in to check on her and comfort her and us,
We chose Susquehanna based on the welcome we felt from MJ. We now know that Susquehanna was indeed the best place for our mother, Hazel P. Ruhl. It is an honor to be cared for at the end of your life by people with the standards and care of the staff at Susquehanna Nursing and Rehab.
I only wish the ratings reflected their unique caring dedication.
East Hempfield Township